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- Researcher in the areas of subject access, classification, search strategies, digital libraries, and visual images
- Educator in the areas of bibliographic control, library automation, online searching, multimedia production, and visual persuasion
- Principal or co-principal investigator on grants from the Council on Library Resources, Department of Education, National Science Foundation, and OCLC
- Author of four books, half dozen book chapters, six dozen journal articles, and two dozen research reports
- Recipient of the American Library Association's Esther J. Piercy Award (1988), Frederick G. Kilgour Award for Research in Library & Information Technology (1998), and Jesse H. Shera Award for Distinguished Published Research (2000).
- Fan of Buffalo Bills football and all Syracuse University athletics
- Avid birder and squirrel watcher
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